Carelon Research website policies
Last revised and effective as of: March 1, 2023
Scope of website privacy policy
Browsing our website at www.carelonresearch.com and/or any sub-domains thereof (collectively, the “Website”) may not require you to register for an account or actively provide any personally identifiable information to us, but as indicated below, we and third parties may use cookies and action tags to passively collect information from visitors to our Website.
Carelon Research (“we”, “us”, or “our”) is a provider of research services that leverage Carelon Research’s integrated database in designing custom data-driven research solutions to guide Carelon Research’s clients in the optimal use and interpretation of data by evaluating the impact of disease, treatment and medical care on outcomes. This Website Privacy Policy describes how Carelon Research handles information that we collect on the Website.
Carelon Research also has an EU Privacy Policy which applies to information relating to identified or identifiable natural persons in the European Economic Area (“EEA”), the United Kingdom (“UK”) and Switzerland that Carelon Research collects on the Website and through other online and offline channels in connection with your interaction with us. Individuals in the EEA, the UK and/or Switzerland should carefully read the EU Privacy Policy in conjunction with this Website Privacy Policy.
For clarification but not limitation, with respect to our U.S. operations, this Website Privacy Policy only applies to information collected through the Website and does not apply to information collected through offline and other online channels in connection with our U.S. operations. You should carefully read this Website Privacy Policy. By using the Website, you are signifying your acceptance of this Website Privacy Policy. If you do not agree to this Website Privacy Policy, you are not permitted to use the Website.
Carelon Research also has an EU Privacy Policy which applies to information relating to identified or identifiable natural persons in the European Economic Area (“EEA”), the United Kingdom (“UK”) and Switzerland that Carelon Research collects on the Website and through other online and offline channels in connection with your interaction with us. Individuals in the EEA, the UK and/or Switzerland should carefully read the EU Privacy Policy in conjunction with this Website Privacy Policy.
For clarification but not limitation, with respect to our U.S. operations, this Website Privacy Policy only applies to information collected through the Website and does not apply to information collected through offline and other online channels in connection with our U.S. operations. You should carefully read this Website Privacy Policy. By using the Website, you are signifying your acceptance of this Website Privacy Policy. If you do not agree to this Website Privacy Policy, you are not permitted to use the Website.
As used in this Website Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates within the United States or internationally.
What information will we collect?
Information may be collected in the following ways on this website and Application:
- If we provide user account access, you may elect to establish an account so that you can gain additional access to online service applications, health tools, health information, subscriptions or other services where it is important for us to know who you are in order to best meet your needs. Providing personal information is always voluntary.
- We may use “cookies” to help us improve this website and Application by tracking your navigation habits and to store some of your preferences. A cookie is a small file created by a website or application to store information on your computer. Cookies do not allow websites or applications to gain access to other information on your computer. Once a cookie is saved on your computer, generally only the website or application that created the cookie can read it.
- An Internet Protocol (IP) address is a number that automatically identifies the computer or mobile device that you are using to access the Internet. The IP address enables our server to send you the site pages that you want to visit or the data you want to view. The IP address may disclose the server owned by your Internet Service Provider. We use your IP address to help diagnose problems with our server and to support our administration of this website and Application.
How will information be used?
Any personal information that you provide is used for the purpose for which you provide it. For example, if you email us for information, we may use your email address to respond to you.
We may also gather quantitative user information, such as the number of users and the pages or data accessed, in order to perform administrative, technical, hosting, or other functions that help us manage our website and Application and deliver new functionality to you. We do not sell, license, transmit, or disclose personal information that you provide to us to third parties except with the following exceptions:
- Upon your authorization;
- When such disclosure is necessary to allow us and our contractors or agents to carry out treatment, payment or health care operations; or
- When required or permitted by law.
Third parties
We may work with third-party service providers who may place third-party persistent cookies, web beacons, or similar technologies to collect anonymous information about the use of our websites and Applications. They are not permitted to collect any personal information, and this information will be solely used for web usage analysis for a better understanding of how you use our website Application, and/or to customize our content and advertising.
What if I don’t want information about me to be collected?
Providing personal information through this website or Application is optional. Personally identifiable information will not be collected from you without your knowledge and approval.
If you do not wish to have your activity on our website or Application tracked, you can opt-out at any time here to discontinue first party cookie tracking of your web activity.
You also have the choice to opt-out of third-party cookies, web beacons or similar technologies, if you do not want third-party service providers to collect your anonymous information for marketing purposes, visit the Network Advertising Initiative (NAI) website to perform the opt-out.
Additionally, you can direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your computer, tablet or smartphone through your Internet browser settings or other programs. You can also set your browser to refuse all cookies. Please note that some parts of this website or Application may not function properly or be available to you, if you refuse to accept a cookie or choose to disable the acceptance of cookies.
“Do Not Track” Signals
We do not respond to web browser “do not track” signals. As such, your navigation of our website and Application may be tracked as part of the gathering of quantitative user information described above. If you arrive at our website or Application by way of a link from a third-party application that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our website or Application.
Linking to Other Sites
From time to time we will provide links to websites or applications not owned or controlled by us. We do this because we think the information might be of interest or use to you. A link to a third-party website or application does not constitute or imply endorsement by us. We cannot guarantee the quality or accuracy of information presented on third-party websites or applications. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of third-party websites or applications. We encourage you to review the privacy practices of any website or application you visit.
Does HealthCore collect information from children under 13 years of age through the website?
We are committed to protecting the privacy of children. The Website is not designed for or directed to children under the age of 13. We do not collect personally identifiable information through the Website from any person we actually know is under the age of 13.
For what purposes is the information collected through the website?
In general, we use the information collected through our Website to process your transactions, to conduct and improve our business, to help us understand who uses the Website, to improve the Website, for internal operations and overall systems administration, to provide services to you through the Website and, if you request information or request that we contact you, to respond to your requests. In addition, if you identify yourself to us by sending us an email with questions or comments, we may file your questions or comments (with your personally identifiable information) for future reference. We may also use the information gathered through the Website (including your personally identifiable information) for statistical purposes, to perform statistical analysis of user behavior, and to evaluate and improve the Website and our business. We may link some of this information to personally identifiable information for internal purposes. Without limitation to the foregoing, we may collect non-personally identifiable information on individuals who view our site to analyze traffic patterns, site usage and behaviors associated with the Website. This information may be stored in a database and may be used to generate aggregate data. Aggregate data may be used to better serve our clients by helping to improve our Website design and programs.
If you opt in, we may use personally identifiable information to send you Carelon Research marketing materials including information about our programs and promotional information and/or marketing materials (including newsletters) from our Corporate Affiliates, including without limitation New England Research Institutes, Inc.
When, and to what types of third parties, does Carelon Research disclose information collected through the website?
We generally disclose information we gather from you through the Website to the following types of third parties and as otherwise set forth in this Website Privacy Policy and as specifically authorized by you.
Third Parties Generally
With respect to our Website, your non-personally identifiable information may be provided to third parties, including where such information is combined with similar information of other users of the Website. In addition to the above, when individuals use our Website, third parties (including without limitation third-party analytics and other service providers) may directly collect information about our Website visitors, including about our visitors’ online activities over time and across different websites. The third parties to which information may be provided, or who may directly collect information, may include analytics and other service providers, vendors and website tracking services, affiliates, actual or potential commercial partners, clients, licensees, researchers, and other similar parties.
Laws and Legal Rights
Your information (including your personally identifiable information) may be disclosed upon a good faith belief that disclosure is required in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, lawful requests by public authorities, including to meet national security or law enforcement requirements, or other valid legal process. Your information may be disclosed in special circumstances upon a reasonable belief that disclosing this information is necessary to identify, contact, or bring legal action against someone, to detect fraud, or to protect our rights or property or the safety and/or security of our Website, our business or the general public.
Outside Contractors
We may employ independent contractors, vendors, and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Website and/or our business, including hosting, maintenance, auditing, monitoring, and other services. In the course of providing products or services to us, these Outside Contractors may have access to your information (including personally identifiable information). We use reasonable efforts to ascertain that these Outside Contractors are capable of protecting the privacy of your personally identifiable information.
Sale of Business or Bankruptcy
Your information (including personally identifiable information) may be transferred to a third party in connection with a sale, merger or other transfer of all or substantially all of the assets of Carelon Research or any of its Corporate Affiliates (as defined below), or any portion of Carelon Research or any of its Corporate Affiliates, or in the event that we discontinue our business, or in the event that we file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Website Privacy Policy.
Affiliates
Your information (including personally identifiable information) may be disclosed to our Corporate Affiliates. For purposes of this Website Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Carelon Research, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through ownership of fifty percent (50%) or more of the voting securities, by contract or otherwise. Any information relating to you that is provided to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Website Privacy Policy.
Transborder Hosting and Transfer of Information
Personally identifiable information collected by Carelon Research may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and the Website may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such information. By accessing the Website and submitting such information on it, or by otherwise submitting personally identifiable information to Carelon Research, you voluntarily consent to the trans-border transfer and hosting of such information. Without limitation of the foregoing, you hereby expressly grant consent to Carelon Research to: (a) process and disclose such information in accordance with this Website Privacy Policy or our EU Privacy Policy , as applicable; (b) transfer such information throughout the world, including to the United States or other countries that do not ensure adequate protection for personally identifiable information (as determined by the European Commission); and (c) disclose such information to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements. For specific information regarding how we handle personal information relating to an identified or identifiable natural person located in the EEA, the United Kingdom and/or Switzerland, please see our EU Privacy Policy.
Does this website privacy policy apply when I link to other websites or services?
Our Website may provide you with access to other websites and services. Please be aware that we are not responsible for the privacy practices of any websites or services other than the Website. A link to a third party website does not constitute or imply endorsement by us. Additionally, we cannot guarantee the quality or accuracy of information presented on those websites. We encourage you to read the privacy policies or statements of each and every such website and service. This Website Privacy Policy applies solely to information collected by us through the Website.
Is the information collected through the website secure?
We want your information (including personally identifiable information) to remain secure. We strive to provide transmission of your information from your computer or mobile device to our servers through techniques that are consistent with commercially reasonable standards and to employ administrative, physical, and electronic measures designed to protect your personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved and the nature of the information. Notwithstanding the above, you should be aware that there is always some risk involved in transmitting information, both over the Internet and through other online and offline channels. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security or privacy of any information you transmit to us, and you do so at your own risk.
Without limitation to the foregoing, if you provide us with your email address, we may communicate with you via email to the extent permitted by applicable law. Unless otherwise noted, email through our Website is not a completely secure and confidential means of communication. Non-encrypted email may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us.
What choices do I have regarding the collection, disclosure and distribution of personally identifiable information collected through the website?
We generally use personally identifiable information collected through the Website as described in this Website Privacy Policy or as authorized by you or as otherwise disclosed at the time we request such information from you. You generally must “opt in” and give us permission to use your personally identifiable information collected through the Website for other purposes. You may also change your preference and “opt out” of receiving communications from us by following the directions provided in association with the communication, or by contacting CarelonPrivacy@carelon.com.
Do not track
The term “Do Not Track” refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests.
Can I update or correct my personally identifiable information collected through the website?
You have the right to request the restriction of certain uses and disclosures of personally identifiable information collected through the Website as follows. You can contact us in order to (subject to the following paragraph) (1) update or correct your personally identifiable information or (2) change your preferences with respect to communications and other information you receive from us by contacting CarelonPrivacy@carelon.com. Such updates, corrections, deletions and changes will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Website Privacy Policy prior to such update, correction, or change. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
You should be aware that it may not be technologically possible to update, delete or change each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form that will be difficult or impossible for us to locate. After receiving your request, we will use commercially reasonable efforts to update, correct, delete or change, as appropriate, all personally identifiable information collected through the Website and stored in databases we actively use and other readily searchable media, as appropriate, as soon as and to the extent reasonably practicable.
How will I know if there are any changes to this website privacy policy?
You should be aware that we may revise this Website Privacy Policy from time to time. For clarification but not limitation, we may make non-significant changes to this Website Privacy Policy that generally will not significantly affect our use of your personally identifiable information without providing an “opt-out” option, and your continued use of the Website following the posting of non-significant changes to this Website Privacy Policy constitutes your acceptance of those changes. We encourage you to check this page periodically for any changes. If any changes to this Website Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the Website.
Who do I contact if I have any privacy questions?
If you have any questions or comments about this Website Privacy Policy or feel that we are not abiding by the terms of this Website Privacy Policy, please contact us in either of the following ways:
By email: CarelonPrivacy@carelon.com
By postal mail or courier:
Carelon Research
Attention: Regulatory Compliance Manager
123 Justison Street
Suite 200
Wilmington, DE 19801
Consent
BY USING THE WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS WEBSITE PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS WEBSITE PRIVACY POLICY, YOU SHOULD NOT USE THE WEBSITE. CONTINUED USE OF THE WEBSITE, FOLLOWING THE POSTING OF CHANGES TO THIS WEBSITE PRIVACY POLICY THAT DO NOT SIGNIFICANTLY AFFECT THE USE OR DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION, MEANS THAT YOU ACCEPT THOSE CHANGES.
Carelon Research EU Privacy Policy - Updated Policy Coming Soon
New England Research Institutes, Inc. (‘NERI’) as a wholly owned subsidiary of Carelon Research EU-U.S., EU-UK GDPR and Swiss-U.S. Data Protection Act Privacy Policy
Last revised and effective as of: March 26, 2025
Browsing our website at https://www.carelonresearch.com/ and any subdomains (the “Website”) does not require you to register for an account or actively provide any personal information to us, but as indicated below, we and third parties may use cookies and action tags to passively collect information from visitors to our Website. For further information on the use of cookies, action tags, and log files, please see our Website Privacy Policy.
New England Research Institutes, Inc. (NERI), doing business as Carelon Research is a full-service contract research organization (CRO) that provides clinical trial, epidemiology, public health and disparities, and bio-behavioral research services to pharmaceutical, biotechnology, medical device, and federal sponsors. In connection with these services, we conduct clinical trials, registries, focus groups, and observational studies (each, a “Study”; collectively, “Studies”). This EU-U.S., EU-UK and Swiss U.S. Privacy Policy (the “NERI EU and Swiss Privacy Policy”) describes how we, New England Research Institutes, Inc. dba Carelon Research (“NERI”, “Carelon Research”, “we”, “us”, or “our”) handle information relating to an identified or identifiable natural person transferred to the United States from the European Union, United Kingdom, Switzerland or the European Economic Area that NERI dba Carelon Research collects on our Website and through other online and offline channels in connection with your interaction with our CRO business, including without limitation Studies (collectively, the “Business”). NERI dba Carelon Research also has a Website Privacy Policy that applies only to information collected through the Website with respect to NERI dba Carelon Research’s U.S. operations.
As used in this NERI EU and Swiss Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates within the United States or internationally.
Types of Personal Information Collected
As described above, personal information is information relating to an identified or identifiable natural person transferred to the United States from the European Union, the United Kingdom, Switzerland or European Economic Area. While the types of personal information collected vary, the following types of information generally are collected from the following categories of individuals:
Study Participants – The information collected from individuals participating in research studies (“Study (ies)”) is collected with written consent of the individuals (“Participants” ), redacted at the respective Study site, and typically transferred as a data set in key-coded form. To the extent that such information is not key-coded, the types of personal information generally collected from individuals participating in our Studies include respective Study data, demographic information (such as year of birth, gender, race, ethnicity, country of birth); vital signs; health history information, including medical and surgical history and other information from Participants’ medical records; dates of service related to health care; information regarding medications, lifestyle, sexual history, habits, and health conditions; biopsy reports; results of tests, treatments, and procedures (such as transplants, blood tests, MRIs, and X-rays); medicines and the effects of medicines on Participants’ physical, mental, and social health and side effects. Prospective data related to a Study is also collected, including any adverse events and outcomes from the protocol.
In addition to an individual’s consent, Carelon Research maintains appropriate contracts and agreements between NERI, dba Carelon Research and the EU , UK and/or Swiss entities from which the data may be transferred, in compliance with applicable law including standard contractual clauses approved by the relevant regulatory authority.
Study Site Staff, Vendors, and Contractors – The types of personal information collected from Study site staff, vendors, and contractors generally include name, e-mail address, phone number, business or home address, curriculum vitae, biographical sketches, medical license information, and financial disclosure information.
Website Visitors – The types of personal information collected from visitors to our Website may generally include name, email address, physical address, questions and comments, IP addresses, browser types, unique device identifiers, device types, what type of Internet browsing device you are using, requested URL, information such as how you arrived at our site (including referring URL), network name, the country, state, and city where your server is located, browser language, the pages you view, the date and time of your visit, domain names, and other statistical data involving use of the Website. Some of the personal information collected from Website visitors is collected passively using cookies, action tags, and log files. For further information on such use of cookies, action tags, and log files, please see our Website Privacy Policy.
General Inquirers and Representatives of Our Business Partners and Clients – The types of personal information collected from individuals inquiring about our Business, including our Studies, and from individuals who represent our business partners and clients, including Study sponsors, generally include name and contact information and queries.
Types of Personal Information Collected
Purposes of Information Collected From Study Participants – Personal information generally is collected from the Participant and used for the purposes of: contacting the Participant; conducting Studies; conducting our Business including providing services to our clients, including Study sponsors; regulatory documentation and submissions to relevant agencies, ethics committees and competent authorities; responding to audit and inspection requests by relevant agencies, ethics committees, and competent authorities; data analytics; presenting and sharing the results and data from Studies; and searching public records in connection with mortality data. In addition to the above, personal information may be used in the future for new scientific, medical, and pharmaceutical research activities, including activities that are unanticipated. These activities may include, but are not limited to, periodic follow-up or related studies.
Purposes of Information Collected From Study Site Staff, Vendors, and Contractors - Personal information generally is collected from Study site staff, vendors, and contractors and used for the purposes of contacting such individuals; conducting Studies; conducting our Business including providing services to our clients, including Study sponsors; ensuring appropriate qualifications and training; administering the receipt of services from such individuals; regulatory documentation and submissions to relevant agencies, ethics committees, and competent authorities; responding to audit and inspection requests by relevant agencies, ethics committees, and competent authorities; data analytics; presenting and sharing the results and data from Studies. In addition to the above, personal information may be used in the future for new scientific, medical, and pharmaceutical research activities, including activities that are unanticipated. These activities may include, but are not limited to, periodic follow-up and related studies.
Purposes of Information Collected Through Website - In general, the personal information collected through our Website is used to process your transactions, to conduct and improve our Business, to help us understand who uses the Website, to improve the Website, for internal operations and overall systems administration, and, if you request information or request that we contact you, to respond to your requests. We may also use the information gathered through the Website (including personal information) for statistical purposes, to perform statistical analysis of user behavior, and to evaluate and improve the Website and our Business. Some of this information may be linked to personal information and personally identifiable information for internal purposes. If you opt in, we will use your personal information to send to you NERI dba Carelon Research marketing materials.
Purposes of Information Collected From General Inquirers and Representatives of Our Business Partners and Clients – Personal information generally is collected from inquirers and representatives of our business partners and clients, including Study sponsors, in order to respond to the relevant inquiry, to conduct and improve our Business (including conducting Studies), to carry out our relationships with our business partners and clients, including Study sponsors, and for internal operations.
Types of Third Parties To Which Personal Information Is Disclosed
In connection with the purposes described above, personal information may be shared with the following types of third parties:
Third Parties Generally
With respect to our Website, your non-personally identifiable information may be provided to third parties, including where such information is combined with similar information of other users of the Website. In addition to the above, when individuals use our Website, third parties (including without limitation third-party analytics and other service providers) may directly collect information about our Website visitors, including about our visitors’ online activities over time and across different websites. The third parties to which information may be provided, or who may directly collect information, may include analytics and other service providers, vendors and website tracking services, affiliates, actual or potential commercial partners, clients (including Study sponsors), licensees, researchers, and other similar parties.
Providing personal information through this website or Application is optional. Personally identifiable information will not be collected from you without your knowledge and approval.
If you do not wish to have your activity on our website or Application tracked, you can opt-out at any time here to discontinue first party cookie tracking of your web activity.
You also have the choice to opt-out of third-party cookies, web beacons or similar technologies, if you do not want third-party service providers to collect your anonymous information for marketing purposes, visit the Network Advertising Initiative (NAI) website to perform the opt-out.
Additionally, you can direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your computer, tablet or smartphone through your Internet browser settings or other programs. You can also set your browser to refuse all cookies. Please note that some parts of this website or Application may not function properly or be available to you, if you refuse to accept a cookie or choose to disable the acceptance of cookies.
Laws and Legal Rights
Your personal information may be disclosed upon a good faith belief that disclosure is required in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, lawful requests by public authorities, including to meet national security or law enforcement requirements, or other valid legal process. Personal information may be disclosed in special circumstances upon a reasonable belief that disclosing this information is necessary to identify, contact, or bring legal action against someone, to detect fraud, or to protect our rights or property or the safety and/or security of our Website, our Business or the general public.
Agencies, Regulatory Bodies, and Other Third Parties in Connection with Studies
Your personal information may be disclosed to relevant agencies, regulatory bodies, Study sponsors, data and safety monitoring boards, clinical event/endpoint committees and all other regulatory authority and site institutional review boards and ethics committees. With respect to our Studies, your information (including personal information) may be disclosed to a variety of third parties, including third parties that purchase a Study database and third parties with which we have contracted to provide access to our databases, including research Study databases. Other types of third parties to which your information (including personal information) may be provided include our clients (including Study sponsors), vendors, affiliates, actual or potential commercial partners, licensees, researchers, and other similar parties. The results of our Studies also may be presented at meetings or in publications, but your identity will not be disclosed in those presentations or publications.
Study Physicians and Staff
Personal information may be disclosed to the physicians and other staff associated with our Studies.
Outside Contractors
We may employ independent contractors, vendors, and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Website and/or our
Business, including hosting, maintenance, auditing, monitoring, and other services. In the course of providing products or services to us, these Outside Contractors may have access to your personal information. We use reasonable efforts to ascertain that these Outside Contractors are capable of protecting the privacy of your personal information.
Sale of Business or Bankruptcy
Your personal information may be transferred to a third party in connection with a sale, merger or other transfer of all or substantially all of the assets of NERI dba Carelon Research or any of its Corporate Affiliates (as defined below), or any portion of NERI dba Carelon Research or any of its Corporate Affiliates, or in the event that we discontinue our business, or in the event that we file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this NERI EU UK and Swiss Privacy Policy.
Affiliates
Your information (including personal information) may be disclosed to our Corporate Affiliates. For purposes of this NERI EU UK and Swiss Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Carelon Research, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through ownership of fifty percent (50%) or more of the voting securities, by contract or otherwise. Any information identifying you that is provided to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this NERI dba Carelon Research EU UK and Swiss Privacy Policy.
Choice
If you no longer wish to have your personal information disclosed to third parties, you may choose to "opt out" by notifying us. To do so, send an email to privacy.office@carelon.com. Please be aware that your personal information may have been previously disclosed to third parties. Also, NERI dba Carelon Research will provide you with notice before using your personal information for a purpose other than that for which it was originally collected or subsequently authorized by you, and you may choose to “opt out” of such use by following the directions provided in the notice. However, even after any “opt-out”, your personal information may be used and disclosed to a third party upon a good faith belief that such disclosure is required in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, lawful requests by public authorities, including to meet national security or law enforcement requirements, or other valid legal process. Without limitation of any other provision contained herein, following your “opt-out”, your information that already has been gathered may continue to be used and to be disclosed to third parties, provided that such information will be anonymized in order to ensure that you cannot be identified anymore.
Sensitive Information
If information is collected from you specifying medical or health conditions, racial or ethnic origin, political opinions, religious, ideological, or philosophical beliefs, trade union membership, information on social security measures or administrative or criminal proceedings or sanctions (which are treated outside pending proceedings), or information with respect to personal sexuality (“Sensitive Information”), such Sensitive Information will not be (a) disclosed to a third party or (b) used for a purpose other than those for which it was originally collected or subsequently authorized by you without obtaining your affirmative “opt-in” (unless there is a good faith belief that such disclosure or use is required in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, lawful requests by public authorities, including to meet national security or law enforcement requirements, or other valid legal process). In addition, NERI dba Carelon Research will treat as sensitive any personal information received from a third party where the third party identifies and treats it as sensitive.
Onward Transfer
Before we disclose any of your personal information to a third party we will require that such third party provide the same level of privacy protection as is required by the terms of this NERI dba Carelon Research EU, UK, Swiss Privacy Policy. In particular, NERI dba Carelon Research remains liable under this Policy, the agreements under which is transfers EU, UK, Swiss personal data and individual consents, as applicable if third-party agents that it retains to process personal information on NERI dba Carelon Research’s behalf process such personal information in a manner inconsistent with this Policy, agreements or individual consents, unless NERI dba Carelon Research can prove that it is not responsible for the event giving rise to the damage.
Data Integrity and Purpose Limitation
Except as may be authorized by you, we use your personal information in a way that is compatible with and relevant for the purpose for which it was collected. To the extent necessary for these purposes, we take reasonable steps to ensure that personal information is accurate, complete, current, and reliable for its intended use.
Access
You have the right to access your personal information held by us and you may correct, amend, or delete such personal information, to the extent that it is inaccurate or has been processed in violation of this Policy and the agreements and consent under which the personal information was collected and transferred, except where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question or where the rights of persons other than the individual would be violated. If you wish to access your personal information, please contact us in either of the ways described below (under the section titled Recourse, Enforcement, and Liability).
Without limitation of any other provision contained herein, access to personal information associated with Studies may be limited if necessary to maintain the integrity of the research effort.
Recourse, Enforcement, and Liability
NERI dba Carelon Research uses the self-assessment method to verify the attestations and assertions made herein and to ensure that its privacy practices have been implemented as presented herein. Any questions, complaints, or concerns regarding this NERI EU UK and Swiss Privacy Policy should be directed to NERI dba Carelon Research at the e-mail or postal/courier address referenced in the section below titled “Who Do I Contact If I Have Any Privacy Questions?”. NERI dba Carelon Research will investigate and attempt to resolve any disputes/complaints, including correcting any personal information, reversing or correcting the effects of noncompliance, and assuring that future processing of personal information will be in conformity with this Policy.
For any complaints that cannot be resolved by NERI dba Carelon Research directly, NERI dba Carelon Research commits to cooperate with the panel established by the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (Commissioner), as applicable, to investigate unresolved disputes/complaints and comply with the advice given by the panel and/or Commissioner. NERI dba Carelon Research commits to cooperate with EU data protection authorities (DPA) and the Swiss Federal Data Protection and Information Commissioner and comply with the advice given by such authorities.
Adherence by NERI dba Carelon Research to this Policy may be limited (a) to the extent necessary to meet national security, public interest or law enforcement requirements; (b) by statute, government regulation, or case law that creates conflicting obligations or explicit authorizations; or (c) if the effect of the EU or Member State law is to allow exceptions or derogations, provided that such exceptions or derogations are applied in comparable contexts.
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?
If you have any questions or comments about this NERI EU UK Swiss Privacy Policy or feel that we are not abiding by the terms of this Policy, please contact us in either of the following ways:
By email: privacy.office@carelon.com
By postal mail or courier:
Carelon Research
Attention: Regulatory Compliance Director
123 Justison Street
Suite 200
Wilmington, DE 19801
Carelon Research is a wholly owned subsidiary of Elevance Health. Elevance Health, is a health benefits company which serves, through its affiliated companies, more than 78 million people. Information supplied on this site will be shared with our parent company in order to process the California consumer’s request.
Or Call 1-833-905-1643
